DELIVERY POLICY

  1. From collection to delivery, we are using J&T Express.
  2. We ship worldwide. Street names and postcode must be correct and accurate.
  3. If the packaging seal is opened or damaged, DO NOT accept the parcel.
  4. If you are not at home to receive your purchased order, please contact the courier service within a stipulated timeframe for next deliveries or pick up.

 

SHIPPING CHARGES

  1. A standard shipping & handling fee of RM9.00 (Peninsular Malaysia) RM15.00 (Sabah & Sarawak) for every transaction for local delivery unless otherwise stated.  * (the fee is subject to change by the management without prior notice).
  2. STRICTLY NO REFUND for shipping & handling charges.
  3. All orders are dispatched and delivered by the designated carrier from Monday to Friday, excluding weekends and public holidays.

 

DELIVERY LEAD TIME

  1. Order confirmation and closing time is before 12 pm from Monday to Friday (except public holidays and considered the next business working day where applicable).
  2. Delivery lead time for Orders to arrive (after processing and packing) is as follows :-
  • Peninsular Malaysia : 1 – 2 business working days.*
  • Sabah & Sarawak : 2 – 3 business working days.*

*subject to courier service’s changes.

In the case that your shipment is lost or damaged in transit; you are responsible to file the claim with the courier company. We are not responsible for lost packages during transit. We are not responsible for shipments sent to forwarding services or companies regardless of shipping service selected, if you place an order and your shipping address is a forwarding address you are responsible for contacting your forwarding company or service to locate your shipment.