RETURN AND EXCHANGE POLICY

At Fiziwoo, your satisfaction is our first priority. We stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience. Our shipments are carefully inspected before leaving our warehouse. But in the event you received faulty item, simply refer the policy below:

 

SALES ITEM POLICY.

  • All Sales are final.
  • All SALEand promotional-priced items are non-returnable, non-refundable and non-exchangeable except for no-stock item(s).
  • No cash refund on any defective items. We will do exchange or store credit only.
  • No refund on issue for example on situations : change of mind or just don’t like the item. But, we are willing to help on you on exchange.

 

WHAT IS YOUR RETURN POLICY?

  1. Online Orders
  • Customers can exchange damaged/wrong/faulty items (normal price items) within 7 days of purchase date for a refund of that item. Any lateness will not be entertained and item(s) will be returned back to the customers.
  • We do not accept return on situations like change of mind or just don’t like the item. But, we are willing to help on you on exchange but strictly no refund. We can only offer you store credit e-voucher for your next purchase.
  • Orders cannot be cancelled once it is being processed. No refunds and cancellation will be entertained. The goods are customer’s responsibility until they have reached our warehouse.
  • Please ensure to package your returned items properly in order to avoid damages. Item must be returned clean and unworn with their original packaging. If we receive a return and it has been used or damaged, we cannot accept your return.
  • In the case that your shipment is lost or damaged in transit; you are responsible to file the claim with the courier company. We are not responsible for lost packages during transit. We are not responsible for shipments sent to forwarding services or companies regardless of shipping service selected, if you place an order and your shipping address is a forwarding address you are responsible for contacting your forwarding company or service to locate your shipment.
  1. Physical Store
  • Customers can return damaged/wrong/faulty items (normal price items) within 7 days of receipt for an exchange/store credit of that item. Any lateness will not be entertained and item(s) will be returned back to the customers.
  • We do not accept return on situations like change of mind or just don’t like the item. But, we are willing to help on you on exchange but strictly no refund. We can only offer you store credit e-voucher for your next purchase.
  • Please ensure to package your returned items properly in order to avoid damages. Item must be returned clean and unworn with their original packaging. If we receive a return and it has been used or damaged, we cannot accept your return.
  1. International Orders
  • Customers can return damaged/wrong/faulty items (normal price items) within 7 days of receipt for an exchange/store credit of that item. Any lateness will not be entertained and item(s) will be returned back to the customers.
  • We do not accept return on situations like change of mind or just don’t like the item. But, we are willing to help on you on exchange but strictly no refund. We can only offer you store credit e-voucher for your next purchase.
  • Please ensure to package your returned items properly in order to avoid damages. Item must be returned clean and unworn with their original packaging. If we receive a return and it has been used or damaged, we cannot accept your return.
  • The customer shall be responsible for all necessary return shipping cost.
  • We are not liable for any damaged or lost packages during the returns/exchange process.

If there should be anything wrong with your item, please email to sales@fiziwoo.com as soon as possible after discovering the defect. Describe the defect or damage in as much detail as you can, and attach images of the damage. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.