What are FIZIWOO delivery times?

Our delivery time starts from the moment an order is accepted and includes a 3-5 days period where your items will be processed and dispatched by the following providers J&T, or City Link (depending on location). Please allow 5-10 days for international shipping. We will do our best to keep delays to a minimum and you will be updated on the progress of your order.

How much will shipping cost?

Delivery cost depends on the weight and delivery location of the items and starts from MYR 9.

Can FIZIWOO provide worldwide shipping?

Yes, we provide worldwide shipping and the cost is depends on the location and weight.

My Order

How can I cancel my order?

Orders cannot be cancelled once it is being processed. No refunds and cancellation will be entertained.

What if I receive the wrong product?

Please get in touch with our Personal Care Advisor at or +60 18-406 5766 (WhatsApp).

Do you offer exchanges for faulty items?

Customers can exchange if they received the damaged/wrong/faulty items (normal price items) within 7 days of purchase date for a exchange of that item. Any lateness will not be entertained and item(s) will be returned back to the customers.

Can I change the size after check out?

Please be informed that size cannot be changed once payments has been made. Kindly ensure the size is correct before check out.


How do I return my product?

Please get in touch with our Personal Care Advisor at or +60 18-406 5766 (WhatsApp).

All returns and exchanges are to be shipped to the address below:

E-Shop Exchange/Returns

Attention: Personal Care Advisor

No 6, Puncak Off Bukit Setiawangsa,

Taman Setiawangsa

54200 Kuala Lumpur,

Wilayah Persekutuan Kuala Lumpur

Tel : +60 18-406 5766

How do I care for my product?

Please read the Care Instruction on the item tagging

  • Hand Wash or Dry Clean only
  • Do not bleach
  • Iron at medium temperature

Payment & Charges

What payments does FIZIWOO accept?

We accept Visa, MasterCard, American Express - using 1 payment gateway options : Ipay88. Additional payment method is using ShopBack PayLater.

All prices are listed and charged in Ringgit Malaysia. If applicable, the exact exchange rate you will pay is determined by the bank that has issued your credit card. In general, it will match very closely with the on going exchange rate. 

Do I have to pay for duty and import charges?

International customers are responsible for all taxes and import duties levied by their respective countries.