Shipping & Delivery
All orders are shipped from our HQ at No 6, Puncak off Jalan Bukit Setiawangsa.
- From collection to delivery, we are using J&T Express.
- We ship worldwide. Street names and postcode must be correct and accurate.
- If the packaging seal is opened or damaged, DO NOT accept the parcel.
- If you are not at home to receive your purchased order, please contact the courier service within a stipulated timeframe for next deliveries or pick up.
Shipping fee is depends on the weight and volumetric of the products. All order is completed with J&T Express (1-2 business days, not including processing time). Once a package is shipped, we are no longer able to change the shipping address, reroute to a different address, or change the method and speed of shipping.
Orders are processed and sent out for delivery within 2 business days following the day of purchase. As noted above, processing time is not included in shipping time. Please allow an additional 1-2 business days for all orders. Festive season/sale season may delay processing time for up to 3 business days.
In the rare event that your package contains incorrect or missing items, please email email@example.com with your order number and the items that are incorrect or missing and we’ll be sure to assist you immediately. If your order contains incorrect or damaged, please include photos when possible to expedite the replacement process.
If upon receipt, your order contains defective items, please email firstname.lastname@example.org with a photo or video and we will send a replacement immediately. We will cover return shipping if we ask for defective items to be returned to us. Please note that if the item is non-defective, return shipping fees will apply.
We ship to Singapore, United States, Indonesia, China, Mexico, Brunei, Australia, United Kingdom, Hong Kong, France and others. You may contact us for the shipping rates to your country.
FIZIWOO is not liable for any orders once it leaves our warehouse and is picked up by the courier. Please double check that the correct shipping address and telephone number is provided. Please note that we are unable to make any changes once the package is picked up by the courier. The customer is responsible for any duties, fees, or taxes incurred.