- Customers can exchange damaged/wrong/faulty items (normal price items) within 7 days of purchase date for a refund of that item. Any lateness will not be entertained and item(s) will be returned back to the customers. The refund will be reflected in your card balance within 7-14 working days*
- We do not accept return on situations like change of mind or just don’t like the item. But, we are willing to help on you on exchange but strictly no refund. We can only offer you store credit e-voucher for your next purchase.
- Orders cannot be cancelled once it is being processed. No refunds and cancellation will be entertained. The goods are customer’s responsibility until they have reached our warehouse.
- Please ensure to package your returned items properly in order to avoid damages. Item must be returned clean and unworn with their original packaging. If we receive a return and it has been used or damaged, we cannot accept your return.
- In the case that your shipment is lost or damaged in transit; you are responsible to file the claim with the courier company. We are not responsible for lost packages during transit. We are not responsible for shipments sent to forwarding services or companies regardless of shipping service selected, if you place an order and your shipping address is a forwarding address you are responsible for contacting your forwarding company or service to locate your shipment.
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